‘Gardener’s tips’ – do’s and don’ts at the potting shed spa
Gift vouchers can be bought in any denomination or for a specific treatment/package. The vouchers bought for Christmas will be post dated for the 24th December regardless of when bought – they are then valid for 12 months. We can happily post the vouchers to you directly or email them.
If you need to change or cancel an appointment, we ask for 48 hours notice or the full cost of the treatment will be charged. Please note that we will be requesting credit/debit card details to secure your booking.
On the rare occasion an appointment may need to be rescheduled due to staff sickness, we can assure you cancelling your appointment will be the last option, we will endeavour to accommodate you and apologies if we have to cancel you – we can only provide our award winning services with the team of therapists we have available.
We advise any guests with fungal infection such as a verrucae or athletes foot not to have pedicure treatments.
We ask that you arrive 10 minutes prior to your appointment – arriving late will cheat you out of precious treatment time.
The spa works on an appointment only basis, please check for last minute availability.
You will be asked to fill out a medical questionnaire which is treated with the utmost confidence.
We ask that all guests adhere to our strict no mobile phone policy whilst in the spa.
The Potting Shed may be booked exclusively for private or corporate events by negotiation.
‘If we haven’t quite ‘nailed it!’ – Not happy with the longevity of your polish? or had a minor mis-hap – this can be fixed with our pleasure within a 3 day period of having the application – just contact us directly and it will be sorted by our expert gardeners.
Due to the nature of the facial and body treatments and the benefits of the essential oils we use, please be aware that transference of oil cannot be avoided to the hair. Avoiding the scalp and head during these treatments will effect the overall result and experience.
We respectfully ask that customers don’t bring children into the spa. Due to the size of the spa we can only accomodate guests who are booked in. This is for your maximum comfort and enjoyment.
We would ask that due to the size of the salons that you don’t bring any friends and family in when you are having your treatments. There are cafes in Redbrick Mill that are ideal places to wait. Please be aware that we have small waiting area & kindly request that you don’t bring anyone in with you unless they are receiving treatments.
Due to the nature of Redbrick there is on occasion external noise that is completely out of our control, we endeavour to minimise the impact this has on your experience within the spa.
We reserve the right to amend, modify or discontinue treatments and to alter the tariff for individual treatments/package without prior notice to ensure that maximum standards of service and quality are met.
The hair growth length for a cut throat shave cannot be any longer than a grain a rice – we will be unable to perform the treatment with the timing constraints if you attend your appointment with longer facial hair.
We would politely request that all male guests’ wear underwear for any massage appointments, twigs and berries should be out of view at all times!
We reserve the right to refuse admission.
We require a valid gift voucher or credit/debit card to secure any reservation.